Frequently Asked Questions

  • Home
  • /
  • Frequently Asked Questions

How do I place an order?

  1. Pick the product range of your choice.
  2. Click on SHOP NOW.
  3. Click on ADD TO BAG on the products you wish to purchase.
  4. Click on PROCEED TO CHECKOUT.
  5. Fill out your personal details required for the delivery of your order.
  6. Choose a payment option most convenient to you.
  7. Confirm & place your order.

For any further questions, you can email us at padma.reachout@gmail.com.

Can I ship the products to an address that is different from my billing address?

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

Do I have to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

How safe is it to use my Debit/Credit card or make an online payment on Forest Essentials?

All transactions at Padma Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Padma Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

I cannot complete my registration, what do I need to do?

Contact us, detailing the problem you have encountered. You can email us on padma.reachout@gmail.com or reachout out to us on instagram @padma_india and our Customer Care will be happy to assist you.